The arrogance of DSTV - due to their monopoly of the industry.

I have 3 Subscription plans and 5 Decoders registered against my name and for which I pay. I have been a customer since the company started as MNet. The one Decoder is for a family member who does not lives in another suburb some distance away. I called the Contact Centre to check why the service had been disconnected. This is the worse experience I have had. After being on the line for over an hour, I still could get a rational explanation from the service agent. The final humiliation was when she told me I did not understand the accounting system. I advised her that I could not hear because of the terrible background noise. She then told me to hold on why she asks her colleagues for silence. Needless to say that did not happen. In fact she kept me holding on the line for over 20 minutes. I could hear every time she broke into the call to hear if I was still holding on. The strategy was to break the customer down until you hang up. Eventually I did. Total time spent 1 hour. I still dont know why Im being charged reconnection fees every month when I have been paying every month. They want you to be on a Debit Order so that they can extract money from your account at a time that suits their Billing system and not at a date that is in line with salary payment dates of most companies, similarly to insurance premiums. Trying to get an invoice or explanation is as difficult as trying to get an answer from someone in person. You are told to use all their technology because they dont want contact to be made with their people. This was the final push I needed to drop DSTV. I do have Netflix already. We will have to look for other streaming services, if needed.