The administration of DSTV streaming is seriously flawed and a nightmare to use

I disconnected my M-NET decoders many years ago - and decided to get reconnected once I am retired and have good internet connection for streaming the DSTV premium package. On 1 April 2022 I subscribed via DSTV Now. I paid R721.54 with my Capitec Global One Master Debit Card - although the web page said it should be R699. Unlike the other streaming services that I am using like Netflix and Tidal, the "now" did not mean "immediately". I was told by my first chat agent, I have to wait 48 hours till my money is “cleared”. After 48 hours, I had access only to “Easy view”. When I enquired, the agent told me the mistake was on there side, and they will tend to matter. Nothing happened, I eventually went to the Herm**** DSTV agency. They told me bluntly, they do not handle any streaming problems. I went back to a chat agent who said they await the payment. I contacted Capitec and they confirmed that the amount was paid to DSTV on 6 April 2022. After a number of chats, and me sending my bank statement to the chat agent, I eventually was connected. This was about 7 April. This is when the real frustration started. After three days, I got an SMS, that I will be disconnected since I owe DSTV money. I went to back to the chat agents who at said my case has been escalated, Everytime, of course, I spoke to a new agent. Here are some of their names: Given, Zintle, Nokulunga, Rofhiwa, Lungile, Lize, Ntebogiseng, Dieketseng. Some of them help me to get reconnected, just to be disconnected three days later. Some gave me reference numbers (#INC- ***; ***; ***; ***). The last reference number (***) I was supposed to use as proof that they are sorting out my account – since the system used my original decoder account number (***9) and I paid the money “directly” to get the streaming going. When I was disconnected for the fourth time 25 April, I tried once again. This time I chat to Dieketseng. Hy asked my proof of payment again – so I send my bank statement the fourth time to his email address at '***'. He asked my telephone number – which was supposed to be in the system at DSTV. – and promised to get his manager to call me back after 14h00 the same day. I am still waiting for that call! – and still have no access to the premium package I paid for. I AM OUT OF MY MIND FRUSTRATED. IT APPEARS THAT AGENTS DO NOT READ OR HAVE ACCESS THE INFORMATION OF THE VARIOUS CHATS AND REFERENCE NUMBERS. THE SYSTEM HAD THE AUDACITY TO ASK ME TO RATE THE AGENTS. EVEN AN EMAIL FROM DSTV ITSELF ASKED ME TO RATE MY EXPERIENCE. I GAVE THEM ZEROS, BUT NOBODY SEEMS TO CARE. AS IT IS, I HAVE TRIED THE MEANS DSTV GIVE ME TO CONTACT THEM, AND MY PROBLEM PERSISTS. I FEEL ****** BY A BIG COMPANY WHOSE SYSTEM IS SERIOUSLY FLAWED – AND WHO APPEARS NOT TO CARE AT ALL.