Thato from the Call Centre is a STAR

Hi, I'll be very honest, if there's 1 company I've had the worst experience ever with that company has to be Multichoice, I've had countless problems with my acc and rude call centre agents like last night when my acc was suspended while watching tv with my family, what an embarrassment, I spoke to a lady who had no time for me whatsoever, I explained to her that my acc had been suspended and explained to her that the last I checked I was in credit, she told me my acc is arrears that's why my acc is suspended and asked how is this possible she went on with attitude to tell me that my debit order bounced and I explained to her that I do not have a debit order with DSTV I always pay manually and if she could tell me what acc was debited but she couldn't tell me and my call got cut off, long story short, yet again I got the WORST service ever from Multichoice. Anyway I called in this morning and spoke to a gentleman by the name of Thato unfortunately I didn't get his surname, I explained my issue to him and he was amazing, Thato didn't just respond but LISTENED to my query and advised me what had happened on my acc and even advised me on where and how to make a payment so that the money reflects immediately in my acc. Multichoice needs more employees in CUSTOMER SERVICE like Thato, he was amazing and somewhat gave me a bit of hope in Multichoice's future in customer service. I hope this messages reaches out to where it should and most importantly to Thato.