LJ
Laura J
1 reviews | Active since Apr 2014
13 May 2015, 16:07
thanks for NOT HELPING!!!
On the 24th of april we found an old decoder insurance was activated. This was not authorised by me. Called multichoice over 8 times by now to have this insurance matter resolved. Finally after spending over R200 in calls to dstv they cancelled my single view decoder. But some **** decided to cancel both my single view and my hd pvr decoder insurance!!! That i am still using!!! I contaced dstv on friday. 8 may where they promised high and low to cal back.....well im still waiting. I have sent 2 smses to your insurance self service call back thing. And i am still waiting for them to contact me. Can we have this matter resolved please
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DStv (MultiChoice)'s replyOfficial
16 May 2015, 12:39Hello LauraJacobs,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the insurance on your HD PVR decoder is still active and the insurance on your single view decoder has been cancelled as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the insurance on your HD PVR decoder is still active and the insurance on your single view decoder has been cancelled as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply16 May 2015, 12:39
Official
Hello LauraJacobs,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the insurance on your HD PVR decoder is still active and the insurance on your single view decoder has been cancelled as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the insurance on your HD PVR decoder is still active and the insurance on your single view decoder has been cancelled as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,