Thankful for incredibly efficient service

I wish to thank Clint Schoeman for his wonderfully efficient & effective assistance. This morning I lost it on the telephone.Our family has had a horrible month.My father died after 26 days in ICU & today my mom was admitted to hospital with an impossibly high infection count too. I've been trying to transfer my dad's account but numerous visits to Aerial Excellence (3 for 4 hours) & repeated phone calls (every day this week,3 yesterday & 3 today) & e-mails to a supervisor (I re-submitted all our documentation) did not bring about the desired response. I unfortunately had a complete melt-down: I wish I knew the name of the poor gentleman who bore the brunt of my insane raving.I am so, so sorry for my terrible behaviour.I only wish I could apologise to him in person.On my 3rd call, I'm thankful to have reached mr Schoeman who was incredibly kind,took the time to really find out what the problem was, investigated the issue, and within 2 hours,returned my call with the problem resolved. THANK YOU, Mr Schoeman.I had reached a point where I could not cope any more.You have no idea just how much your kindness, sincere compassion and fantastic service meant to me.I am forever grateful.