Thank you Multichoice for putting me in the terrible position

<p>Sometime in January 2017, I got a phone call from Multichoice's debt collectors (Blake Collectors) telling me about the this outstanding amount of +-R9000. They informed me that my account has not been paid in 9 months. My debit order was signed last year, and I was convinced that it had gone off my bank account. It really took me by surprise and I could not understand why Multichoice had never phoned me in the 9 month it has been arrears. I was so embarrassed by the phone call from the debt collector, because I always honour my accounts.<br />After that it has been back and forth about the payment. <br />After the first phone call from the debt collector, I phoned Mulitichoice to confirm what the debt collector had told me. I explained my situation and the operator put in a request for an adjustment.<br />Thereafter, a debt collector phoned me again, suggesting instalments of R2300 x 3 as final settlement. I was so shocked and in a state, as I was worrying how I will be able to pay this for 3 months. The debt collector said I had to make a direct EFT and in my shock I forgot to ask for the banking details and reference to use. Then I followed up with Multichoice because I was scared that just paying into Multichoice's bank account would make it even more messy, especially because it was a price lock deal. Luckily I had done this, because I was informed that it cannot be paid by EFT, a debit order instruction will need to be created. Another problem that I had with this whole affair is that nothing was put in writing and with all the ***** and *******ion going on in this world, I was scared that it was one big ****. </p> <p>Eventually I managed to get somehting in writing, a settlement quote of +-R12,000????? How does it go from R6900 to R12,000?</p> <p>Yesterday I got another phone call from Blake collectors saying that it is +-R9000 that I owe. I committed to paying at least R2600 this month but asked for a adjustment, as I cannot afford to pay R2600 for another few months. I also requested that they send me the correspondance in writing (on e-mail) as well as the bank details. However, I just received an SMS with bank details that I cannot confirm anywhere on the web and still no correspondance.</p> <p>I'm furious about the unprofessional way this matter is dealt with by Multichoice as well as their debt collectors. It is an incredibly embarrassing and difficult situation.</p>