Thandeka!!!!
I phoned *** and a lady called Thandeka answered, told her I need help to activate my new dstv and she asked did I'm a new customer, she then asked if I read terms and conditions, told her no, she said I must read the t's&c's then call back, put me on hold for about 5 minutes without even notifying me.
From a new customer to be treated like that by someone who acts as if they don't need or value their jobs whereas millions are struggling out there without jobs! This is the most pathetic service ever.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 Aug 2020, 15:16Hi Mildred,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Aug 2020, 15:16
Official
Hi Mildred,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Aug 2020, 22:28Hi Mildred,
It brings great sadness to us, that you have had to experience this unfortunate, customer service.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your call for new activation was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. We will arrange for you to be contacted again and assisted accordingly with an activation.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It brings great sadness to us, that you have had to experience this unfortunate, customer service.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your call for new activation was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. We will arrange for you to be contacted again and assisted accordingly with an activation.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply16 Aug 2020, 22:28
Official
Hi Mildred,
It brings great sadness to us, that you have had to experience this unfortunate, customer service.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your call for new activation was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. We will arrange for you to be contacted again and assisted accordingly with an activation.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It brings great sadness to us, that you have had to experience this unfortunate, customer service.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your call for new activation was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. We will arrange for you to be contacted again and assisted accordingly with an activation.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
's updateReviewer Update
21 Aug 2020, 14:24A lady phoned me from this number +***, 42 minutes ago, she didn't mention her name, she asked to speak to Donald who's my brother and I told her if it's regarding the new activation she can speak to me, please listen to that call. I am not getting any help regardless of how many times I waste my airtime calling you guys really.
's update21 Aug 2020, 14:24
Reviewer Update
A lady phoned me from this number +***, 42 minutes ago, she didn't mention her name, she asked to speak to Donald who's my brother and I told her if it's regarding the new activation she can speak to me, please listen to that call. I am not getting any help regardless of how many times I waste my airtime calling you guys really.