****testt Service received from dstv

I am very disgusted in the service received from dstv. I have a package with them that includes wifi and I have been without internet since Thursday last week. I calledvto escalate on Friday and tge agent did troubleshooting and then said they will escalate my issue. I've been calling them tgree times a day to get answers but no one is getting back to me. I spoke to an agent on Sunday and she said a technician will be at my house on Monday morning to replace tge router to date nothing has happened I've added for a manager to call me back still no one has gotten back to me I've been a loyal customer for almist 2 years and have been paying my account on time and thus is tgectreatment I'm getting this is bull**** service I am very annoyed and very angry as I have my wife and daughter who is working from home and I have to buy data for them to work. THIS IS THEE MOST PATHETIC COMPANY I HAVECDEALT WITH. I WANT THUS SORTED OUT NOW IMMEFIATELY AND U BETTER COMPENSATE ME FIR TGESE T DAYS TGAT I HAD MO INTERNET