1 reviews | Active since Jul 2019
****TEST SERVICE EVER AT ACCOUNTS DEPARTMENT.
Good Day,
The worst company ever. I have had the same issue now for more than 6 months. I have 2 price lock accounts with DSTV and my stuff goes off by debit order. And every month it differs and it is almost 3 times more than what my actual instalment is.
And every month I have to phone in and ask why and what and I am not behind on my premiums. And everytime they tell me that they will escalate it to the top and that they will phone me back in 48 Hours. I have never received any feedback from them or a phone call from them
To be honest they have the worst customer service in the world and they don't know what they are doing as I never get feedback from them. I really hope that one of their people that is high in the company sees this post because no one at there call centre can assist not even one of their supervisors
****TEST SERVICE EVER
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account has an outstanding balance due to unpaid debit order on your account.
Each month the debit order is unpaid it rolls over to the next month, hence the amounts are inconsistent.
We can request a payment arrangement for the outstanding balance or you can make a payment for the full balance to settle the account.
Kind regards, Dstv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account has an outstanding balance due to unpaid debit order on your account.
Each month the debit order is unpaid it rolls over to the next month, hence the amounts are inconsistent.
We can request a payment arrangement for the outstanding balance or you can make a payment for the full balance to settle the account.
Kind regards, Dstv: Hello Peter Team