TERRRRRRIBLE SERVICE AND ***********!!!

I have phoned continuesly from 7th of October to make sure my NEW walka is insured and my decoders as well as per previous arrangements.I have asked for the last 5 days for just a small email to state that it is insured for MY references,but to NO AVAIL!!Still even after last years ******* I phoned 3 times to STILL HEAR that my old Walka is still active...REALLY????Today I phoned and the guy refused to give me his name....tonight I phoned to ask to speak to a senior person....I was put on hold and was just left!!!???? THEN I PHONED AGAIN and she had me on the phone 17 minutes before she came back to tell me her team leader \Lerato"did email it to me...??I told her its nonse...I received nothing...please go back and ask her to show you proof...sha came back later again to say...she said she will do it"