Terriible Service from Customer Service Staff

<p>On Saturday Morning Our DSTV account was supended due to "Arrears". i did the whole *120*68584# query and it showed R188 due. Knowing that I am up to date with my account I called customer service. The account is on my moms name but sice she stays with me and she is getting old. i have taken over the DSTV account. At the moment I dont see any need to change the account to my name. ( Mrs F Abrahams ID ********** 751086)</p> <p> </p> <p>The lady i spoke to had such an attitude its was amost like she was grabbing at any reason to tell me she couldnt help me and get me off the phone. I spent more than 30 min on the phone with her from my cell phone. She was so unhelpfull and had such an attitude I truly felt Like swearing to her. She was disrepectfull talking over me and totally uninterested in my complaint. I have never ever had such bad service in my life and i regularly communicate with government call centres who people accuse of being the worst.</p> <p> </p> <p>This woman has no business speaking to customers. i know you might think that Iam over exagerating but seriously just listen to the call. i even told her that I will be recording this call myself she improved a bit buit then did something i have never heard of she just left the phone hanging didnt excuse herself or anything I was listen to the chatter of othe call centre agents. i was in total shock I have never even heard of something like this happening. Then when she called back and I told her that is not how you treat a customer you need to excuse yourself before you put the phone down and told her I want to speak to her supervisor name. She did it to me again i waited about 3min before I put the phone down to conserve my airtime.</p> <p> </p> <p>I am still fumimg at the way I treated as if I am of no value. </p>