Terribly Disappointed in DSTV
Good day,
I have had the worst experience ever with DSTV since October till now in December. I went on the self service online and it show the amount to pay as R939.00 instead of R784.00, when I called DSTV ********** 222, they said it will auto reverse the extra charge which doesn't make sense to me as I should be able to see that online but I dont see that on my statement, it shows that we are on full DSTV instead of the special package of R699 plus access fee of R85, plus now we have insurance added on our decoder for a couple of months that we did not authorize to be added. Why is DSTV trying to rip us off, this is such bad service from you.
The account is under my husband account ID number ********** 573085, contact number ********** 072 or ********** 359. Not only have we wasted 28 minutes on the phone with Nondumiso and her supervisor with no help really cause they could remove the insurance that was added on my with out us approving it or agreeing to it. I have spent over R100 worth of airtime and the phone cut.
We have been approved for the black Friday Special for the price of R749.00 including access fee, for 24 months since the beginning of December and to date it has not been delivered still. We were told that we were not home, but we didn't go on holiday cause we were waiting for this to be delivered and the courier company never called us at all to say that they are lost / arrived or they cant find us, which is strange cause Takelot delivers for me all the time and they call once they are in the area so that I can wait for them outside, Now a courier company cant find us or even call to us they are in the area and might need directions or better yet put it on GPS, just shocking service.
I loaded another R50 and spoke to Jayda and her supervisor Jerome, they seem to know what they were talking about and they said they will ask the back office to cancel the insurance we did ask for and keep us on the R699 package until the explorer Black Friday deal has been added and delivered. Jerome gave me the tracking number: OFT1T ********** 9 for the Parcel and it shows it in transit. this call lasted 32 minutes and cut off once again as my airtime has run out again. It should take this long to get help from your agents 10-15 minutes max. In total I was on the phone with DSTV for over an hour, and that is not acceptable. Feel free to listen to the calls around 10:30 and 12:13 today that are under our account.
I would like my account to be credited for the DCC insurance We didn't ask for and the airtime I used to call and not get any conclusive answers from you accept more promises to see what going on, being put on hold for way too long with out even the thought from any of the agents or their supervisors to call us back and do all the necessary investigations without us holding on for so long on the line and wasting our airtime, I have put on hold for why to long today and I am very frustrated and extremely disappointed in your service.