Terribly Disappointed at terrible service by Multichoice DSTV

I am so disappointed with DSTV. Woke up this morning and my service was suspended and was really ****ed off as I had paid the exact amount as quoted by the multichoice agent. I had to put in airtime 4 times to call them as they put me on hold for more than 15 minutes at a time . I asked for my service to be upgraded for December and paid the requisite amount and still got a suspended service notification this morning. I was given some nonsense explanation of being charged pro rata from 1-20th and then from 21 -27th December and then cut me off on the 28th Dec even though I paid. I was then told I need to pay reconnection fees. I asked to speak to the manager and I was told he will call me but he still hasn't. Totally frustrated at the terrible service