AP
Anne P
1 reviews | Active since Nov 2024
27 Nov 2024, 17:00
Terribly bad service delivery
My mother visited the Waterglen DSTV branch to assist with DSTV Stream. They advised her to pay in store, the payment is still not reflecting and it has been a headache since. The person who assisted her is not responding to her emails and she has revisited the branch with zero success. The profile they created on her phone does not even work and it is unacceptable that this is the kind of service provided. She wasted R799 for the month of November without being able to watch anything.
It is a disgrace that no solution has been found even tho she attempted to get this resolved
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Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Nov 2024, 17:27Hi Anne,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Nov 2024, 17:27
Official
Hi Anne,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,