Terrible support!

For the past month my DSTV Now often tells me that I have reached my streaming limit. I have three devices registered. I can see all three of them and only ONE is active! Then... It OFTEN (like, every minute) stops the stream, telling me that something went wrong. I must try again. I try again. It plays for 30 seconds. Same story.

I have complained, I was told that the problem was escalated and they will come back to me. After a week, it's still happening and I haven't heard from anybody.

Went exactly are we paying for this non-existent service?