aH
anelle H
1 reviews | Active since Dec 2010
07 Apr 2015, 12:09
terrible signal
Hi I can't watch my TV as the signal is terrible. I have tried resolving the issue under the self help option on your website and I have left a comment on your site. No response!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Apr 2015, 11:43Hello anelle,
We would like to sincerely apologise for the delay and any inconvenience caused.
Kindly follow the steps below to check your signal strength to see if you get enough signal from your dish.
Press Menu, Go to information central and press okay.
At the bottom of the television screen you will be able to view the signal and quality strength. If your signal strength is less than 98% and the quality strength less than a 100% than that clearly means that the decoder is not receiving enough signal from your dish.
If the signal is less than what it is required, you need to take your decoder to the nearest MultiChoice branch or agency for testing.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Kindly follow the steps below to check your signal strength to see if you get enough signal from your dish.
Press Menu, Go to information central and press okay.
At the bottom of the television screen you will be able to view the signal and quality strength. If your signal strength is less than 98% and the quality strength less than a 100% than that clearly means that the decoder is not receiving enough signal from your dish.
If the signal is less than what it is required, you need to take your decoder to the nearest MultiChoice branch or agency for testing.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply08 Apr 2015, 11:43
Official
Hello anelle,
We would like to sincerely apologise for the delay and any inconvenience caused.
Kindly follow the steps below to check your signal strength to see if you get enough signal from your dish.
Press Menu, Go to information central and press okay.
At the bottom of the television screen you will be able to view the signal and quality strength. If your signal strength is less than 98% and the quality strength less than a 100% than that clearly means that the decoder is not receiving enough signal from your dish.
If the signal is less than what it is required, you need to take your decoder to the nearest MultiChoice branch or agency for testing.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Kindly follow the steps below to check your signal strength to see if you get enough signal from your dish.
Press Menu, Go to information central and press okay.
At the bottom of the television screen you will be able to view the signal and quality strength. If your signal strength is less than 98% and the quality strength less than a 100% than that clearly means that the decoder is not receiving enough signal from your dish.
If the signal is less than what it is required, you need to take your decoder to the nearest MultiChoice branch or agency for testing.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta