Terrible services by the DSTV team

I have been an individual customer since 2017, and my challenges with them started last year, 2025. My catch-up started acting up, and the recordings wouldn't go on schedule, but I would overlook this. I will not mention the repeated shows.

The first contact I made with them was on February 18, 2026, via Facebook Messenger, just so I could have my evidence of the conversations. I alerted them that I would like to downgrade from compact to access. That was where the different excuses started; one said that I couldn't downgrade, another said I have to pay cancellation fees, and another confirmed that my price lock will be cancelled and a downgrade scheduled for the next debit order date. I got tired of interacting with different people.

Then I reached out again on February 24. I mentioned that I would like to cancel my current subscription. That is where a new excuse came, offering me a new router, which I declined, as I have one. The next plea was that my contract has expired, and I don't understand how?? Afterwards I was given an access bundle offer, which I accepted, with them confirming that I would receive a call.

That was when the real conniving tactics started, from the calls I received from the call centre. Basically, they had lies. Claiming that my contract expired and I had to get a new router, which I wouldn't be charged for, but my account would be debited for the router once it was delivered. Their prices were also not consistent with the ones that were stipulated by the Facebook team. Others would hang up on me when I questioned their inconsistencies.

It was a lot, and I have made a decision that I will never require their services again.