Terrible services, agents not listening

Good day

3 months ago I spoke to a agent to arrange activation of my STREAM ONLY full dstv packages. And it seems like they did so but also somehow started charging me for a decoder and pvr function that I don't have.

The account just grew and last night I wanted to pay my dstv and dstv said I owe them like 1500

I paid my 829 for my stream only And reconnecting fee I also paid extra 200 rand because dstv said I must

But little did I know this was for something I didn't even ask for

Please can you refund my 200, reconnect my dstv and send me the recording of me asking the agent for my STREAM ONLY packages

I'm not happy and have spent so much money on airtime. This services isn't inline with tcf and you dstv aren't treating me fairly as a customer

My details *** Anthony Blignault