Terrible Services

<p>DSTv customer service has given me some of the worst service as I am writing this my decoder is not working.</p> <p> </p> <p>I have recently got the explora installed and I haven't had any problems until yesterday at around 5pm. I got an E48-32 error and I called and I was advised to switch it off and take out the LNB cable out then restart it again but still couldn't work. </p> <p> </p> <p>I called back and I spoke to another agent who after I told them my date on the decoder is 09 Sept and the time was just before 4am and he said I should reset the decoder to factory settings and I did that and now the decoder is stuck on the Wizard installetion and I can't go any further. The signal and quality strength are on 0%</p> <p> </p> <p>I called back again and another agent told me there is nothing she could do to help me and I must go to the centre for me to get assistance and leave the decoder on just in case the software updates intself and I woke up this morning and it was still not fixed. I cannot go to the centre until the weekend because I have to be at work and I get off really late and I stay far.</p> <p> </p> <p>So DSTv does it then mean I will not watch my tv till then because of the advice I got from your agent? Why can't the software be updated remotely as you are able to cut off service remotely when you don't receive payment. Please assist as I do not understand why I was given wrong advice in the first place then being told they can't help me further.</p> <p> </p> <p> </p>