Terrible service/********** transactions Ref ***1

Signed up for DStv premium streaming package online on the 29th of September 2022. Paid with a card via their sites online payment portal and the R699 was immediately charged. Tried logging in but the service gave a routine maintenance error. Tried the next day and could log in but only had a few channels on what I presume is the basic free package. I then phoned their customer service on Saturday the 1st of October and spoke to an agent that advised that no funds had been allocated to my account and that I must email proof of payment to ***. I’m not sure how one emails proof of payment on an online transaction but I emailed a screenshot of my bank statement and and have since received no response from DSTV despite this quip in their automated mail reply: “ We'll get back to you within 24 working hours.”

This would never happen with Netflix, Amazon Prime or Apple TV. Only DSTv. It’s just really disappointing how terrible South African companies customer service is.