Terrible service yet again from DSTV

Terrible service.

Oh my word, I feel like crying. I don't know how much more I can take from DSTV! I keep on sending emails to ***, and receive receipt of awknowledgement, but still those people do not give a damn about sorting out your account! I think I should find a different service provider for internet. Seriously. Last week a lady from the Internet Dept called me and promised to send me a detailed report so that I could see where all my data went, and also promised to call me back the very next day. I am still waiting for that lady to call me and I am still waiting for my detailed report. Then on Saturday I missed their call. On Sunday a man from the Internet Dept called me, and again promised to send me the detailed report and asked me to keep my router on and that he would also call me back within the hour to see if my router was working. I am still waiting for that report and that call. Since then I have been sending emails and also called, and yet my account is still not sorted out and nobody bothers to call me back, after I had to spend airtime again to call them. Please please please, can someone from management at dstv call me to assist me? I am not going to pay anything further until my account is sorted out properly.