nM
nhlakanipho M
1 reviews | Active since May 2015
26 May 2015, 08:40
TERRIBLE SERVICE / WRONG INFO RELAYED
I WOULD LIKE TO SAY THIS IS TOTALLY UNACCEPTABLE TO WAKE UP TO A R1104 DEBIT ORDER FROM DSTV WHILE MY PREMIUMS ARE R699, EVEN WORSE I CALLED IN ON THE 25/05/15 AND SPOKE TO DANIEL THWALA TO ASK HOW MUCH WILL BE MY DEBIT ORDER AND WHEN WILL IT BE DEBITED HE CONFIRMED THAT IT WOULD BE R699 AND NOT SURE WHEN THE DEBIT WILL GO THROUGH. I THAN CALLED TODAY ON THE 26/05/15 AND SPOKE TO SBONGILE MABASO WHO WAS VERY DEFENSIVE AND TELLING ME OF HUMAN ERROR, HOW DOES HUMAN ERROR ASSIST ME NOW. SHE EXPLAINED HOW THE DEBIT ORDER GOT TO R1104, BUT MY QUESTION TO HER IS WHY WAS I NOT INFORMED OF SUCH EVEN FROM THE PERSON THAT DID MY UPGRADE. I DONT THINK ITS FAIR TO RECEIVE SUCH TERRIBLE INFORMATION AND THE SERVICE.. HOW IS IT MY FAULT THAT DANIEL FAILED TO ADVICE ME ACCORDINGLY, I WOULD LIKE A REFUND ON THE R400 AND THAN FOR YOU TO ADVISE ME THAT NEXT MONTH YOU WOULD BE TAKING AN ADDITIONAL R400 AND EXPLAIN WHY. TAKING MONEY WITHOUT INFORMING IS WRONG AND I CANT BE HELD HOSTAGE FOR YOUR MISTAKE..
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 May 2015, 16:56Hello nhlakaniphomaban,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your concerns regarding the billing on your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your concerns regarding the billing on your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 May 2015, 16:56
Official
Hello nhlakaniphomaban,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your concerns regarding the billing on your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your concerns regarding the billing on your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,