Terrible service when you aren’t a customer anymore

I have been requesting a letter from MultiChoice for the past 6 weeks as I have been listed with the Credit Bureau for an account that has been closed for over a year. Every statement I receive has shown a R0 owed but I still haven’t received a letter as requested by the Credit Bureau. I have made multiple attempts through calls, social media and emails to get the letter and it’s now gotten to the point where I am escalating this issue as I am not getting anywhere with this matter. Thanks for the terrible service DSTV. This is why I moved over to other providers because your service is shocking when you are in the wrong. You are impacting me with your non-compliance. You will hear from the ombudsman.