Terrible Service trying to make customers pay for service they did not ask for

<p>I neglected to pay my DSTV premium subscription for the month of April, and since DSTV is a month to month service I accepted that I will be disconnected and will reconnect next month (month of May). After paying my full outstanding amount (according to the SMS's and the messages on the Decoder) an amount of R879, my service to watch DSTV channels was almost immediately reconnected, however my Catch-UP and my personal recordings do not function. After calling at 18:51 today (24/05/2016) and spending over 30 minutes on the phone I was told that they are unable to reconnect my PVR subscription (the additional R85) due to an outstanding amount of over R300, because they gave me 15 additional days to watch DSTV. NOWHERE WAS I INFORMED ABOUT THIS, DUE TO THIS BEING A MONTH TO MONTH SUBSCRIPTION IT IS NOT THE CUSTOMERS FAULT THAT THE ADDITIONAL 15 DAYS WAS ADDED!!! Previously when I couldn't make payment (almost a year and a half ago) my service was disconnected a day later no 15 days to watch. since when is it allowed to unknowingly indebt your customers? This is unnaceptable, my monthly premium is paid in full, I am not liable for the additional 15 days since this is a month to month service as previously and expressly told by multichoice. This report will also be provided to the NCR and the National Consumer Protecter.</p>