Terrible service trying to do an upgrade

Hi

I used the live chat to try to upgrade my DSTV package. I was told that i would need to go to checkers or PnP and make payment before i could be upgraded.

I have had a debit order with you for years and to refer someone to checkers to make payment is ridiculous.

When querying the debit order issue, i was told that i need to call back the next day as it was too late to capture the debit order.

Really??? Do you not have the ability to change an existing customers debit order amount. You are bleeding customers, so instead of blaming netflix, look at your customer service.

Thank you, i will now go subscribe to a streaming service and will cancel my existing service with you.

Well done Palesa at making no pro active attempt to do your job!