kK
kellanees K

1 reviews | Active since Dec 2010

08 Apr 2022, 14:12

Terrible service. They take your money and are not willing to assist you.

Paid DSTV using their online card platform on the 2nd of April. Dstv told me that they could not find my payment after numerous attempts. I then sent my bank statement to them and they still were not willing to assist from the 2nd - 6th April. Finally i managed to call their card processing company (PayU) and was able to get the proof of payment which i sent to them. An agent also called (Andile) which was helpful to a point. I could only watch DSTV for 4 hours yesterday. Today it is back offline after i was assured that the payment had been allocated and this wont happen again. Today all emails are being ignored .Nobody is getting back to me. Useless company!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Apr 2022, 18:02
Official
Hi Anees,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team