1 reviews | Active since Jul 2016

19 Apr 2017, 15:26

Terrible Service- Themba James Ntimane

<p>I have been getting a very bed service from multichoice, its been 1 year 6months sibce i upgraded to explora, but every week someone kept on activating a decoder that is not even mine but under my name, i have tried to talk to them, went to centurion branch to get help remove this decorder that is not mine under my name but it kept on comming back and its affecting my one that im using at come, i have went to the police station to do an affidavide as they advice which is still dint help, every now and again i get call from multichoice and i explain to them the same thing, i even asked if really the calls are being recorder i wouldn't be getting call from them, sum are nice sum are rude and disconect my decoder that im using saying i need to pay for the decored that i dont use and dont even know who it belong to, i have tried everything and im avery bust pesorn to be taking calls from multichoice talking about their bed service.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Apr 2017, 16:30
Official

Dear James Ntimane

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Apr 2017, 16:02
Official

Good day James

As per our telephonic conversation, the matter is under investigation. I will follow up with the team and provide feedback.

Apologies once again James .

Regards

Girly