Terrible service rendered

I recently reactivated my DSTV accounts as I was away from the country for sometime thus I did not see the need for the service. On re connection I asked for the full amount I should pay to bring my account to good standing and to subscribe for the month and I was informed of the amount to pay. After paying this amount, one week down the line I am told that I am still owing an amount still which is quite absurd to me as I was told how much I should pay for the rest of the month... I spoke to a consultant by the name of Chris Monoqoe who was less than helpful and I as the client of multi choice was appalled by the service given to me. I am not paying this amount this month as I do not have this in my budget!! I also asked Chris to check the recordings for my calls to multichoice and confirm the information that was given to me. Why should I, as the client, suffer for poor information given to me?? I am getting very annoyed by multichoice's persistent poor service and lack of customer care... May this issue please be sorted as I am not able to pay this R200 that is asked of me.