Terrible service regarding my account.

<p>I have got a residential account with DSTV for the past almost a year(customer no: ********** 0). Now, first of all, I have been paying every month towards this customer number given. But every month since I installed DSTV they suspend my account due to, they say, non payment but in actual fact the money was paid, but DSTV allocated this premium I paid towards a Boxoffice account which I must just add I cant even use since I don't even have an Explora!!! Then every time I phone in to get my services reconnected. Now, I found out that DSTV charges me R50 each time this happens for "reconnection fee". How can you, DSTV, charge ME for your fault??? I am sorry, I refuse to pay for your faults!</p> <p>Second of all, Since the 1st of May I was on the DSTV Compact which was R319 at the time. I still paid my monthly subscription of R425 which I might add, was about R100 more than was needed. Then July it changed to R345 and I added on the 12th June a insurance with DSTV of R20 per month. My monthly credit was at end July on a closing balance of -R333.18. That to me means that when my subscription of R365 for August gets added and you take off my payment of R425 on the 25th August then my closing balance for end August should be -R393.18. Because of financial difficulties I could not make the payment of R365. I did not worry about it since I knew about the credit on my account. However my services was disconnected this morning! How do you make the sum to disconnect my services when the credit on my account is more than what I owe DSTV??? I need resolvement on this speedily!</p>