Terrible service received on the dstv chat

Had an error on my tv with my decoder the agent by the name of Azdineo Mashigo kept saying are you sorted I sent you the steps to follow when they did not send me any kept waiting for more than 20 minutes it was very frustrating agent did not even apologize just said I sent it to you when they was nothing there I even told her I took screenshot there is nothing very pathetic service I work with clients and know what to say and when to say it he or she needs to go for customer service training I was just fed-up