Terrible Service over Refund

On the 18/03/2022 I processed a downgrade on the Dstv app from Compact to Easy view.. from R429 to R29. My downgrade went through effective 19/03/2022. Reason of downgrade is because my kids poured water in the Decoder and it was unable to boot up.. However on the 22/03/2022 I was still debited the Full amount of R429 and on the 20/04/2022 full amount of R429 instead of R29 Rands Nad this means that Multichoice owes me R800.

On the 21st April 2022 I made a Call to get refund and I was promised that it will be done after a Long misunderstanding from a Multichoice consultant and that costed me R44 Rands worth of my airtime being on Call for 24 minutes.

On the 26th April 2022 I made another 15 minutes follow up call to get my refund.. still no assistance as they consultant's from Multichoice are always confused.

On the 4th May 2022 another 12 minutes Call and still no positive outcome from Multichoice.. I asked to speak to management and alway get told that they will call me back and they never did.

On the 9th may I made another 14 minutes call to get someone to assist me.. no help from Multichoice.

On the 17th may 2022 another 23 minutes call and I was told that the managers will call me and my full refund will be made and that the matter will be escalated to the Finance department but nothing happened as always nothing happens.

Today I made another call to the Multichoice department for 27 minutes speaking to a Consultant who has no idea about the system and his level of confidence in his Job is low.. I don't understand if Multichoice consultants are over trained or just not trained at all.. they do not go an extra mile for customer.. they only explain what they want and feel and no listening skills..

As for me I need my refund of R800 and I need it to be done asap.. if not I will proceed with Legal action.

Multichoice is becoming a bearer of poor service to customers with all those Bunch off *********** Call centre agents who are only work for a salary and constantly delivering terrible service.

I will proceed to the small claims court if this is not sorted in 7 days time.