Terrible service-Online payments are not linked to your subscriptions

I subscribed for online streaming for the COMPACT package and I was overcharged with no channels uploaded to my account. When I called them they can't allocate payment. I'm expected to produce a bank statement which is not possible within 5 days later. My bank confirmation letter for the payment is apparently not sufficient, my payment has not been linked to my account still. DSTV is simply not ready for digitalization. The poor service is the cherry on top.