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aR
adil R

1 reviews | Active since Oct 2012

13 Jul 2020, 19:06

Terrible Service once again

Extra view not working. Call center agents take you though lengthy prompts. Airtime wasted. No way to call me back. I asked on both occasions that it be escalated but to date nobody has called back. Earlier this year had a similar experience and got ********** from call agents. Terrible service in a time where there are so many other alternatives.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jul 2020, 21:19
Official
Hi Adil, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
aR
adil R's update14 Jul 2020, 17:16
Reviewer Update
Good day. Another terrible experience from the call center. Spoke to a Loraine Ref No ***0. She asked me if I have a Diplexer behind each decoder. I said no and she said I must call a agent. Really? 3 Days ago all worked well now it stops. Now I have to pay a small fortune for an installer to come and Rip me off. Can I please ask, what installer can be trusted and how much will this cost me? For some reason nobody can give me an explanation as to why my decoders stopped working. I am on the verge of cancelling. Can I also request a refund of the days I am unable to access extra view?
aR
adil R's update16 Jul 2020, 11:37
Reviewer Update
Still no answer or any Feedback?
aR
adil R's update17 Jul 2020, 14:21
Reviewer Update
And still no Answer and Feedback