terrible service no reconnectionas i owed 10 c

I am a Compact plus subscriber and due to current economic situations my salary was a bit delayed

I called Dstv to unsubscribe till I get paid to avoid re connection fee this was on the 1 October 2020

This was done immediately

To my luck our monies was paid an hour and half later and I was told to pay R 525

I paid that 2 hours later and called them to re connect

I was told that I need to send POP to an email address which I did and receive an automated response

I had a busy day so called on my way home

1ST CALL 17.14- spoke to a lady and told I had to re submit my pop – I refused to do so – she managed to find POP and was allocating and then cut me off – call lasted 13 min 2nd call @ 18.17 spoke to another person and was told that I cannot be reconnected as I owed them 0.10 c – 10 c people so I requested to speak to a supervisor – put on hold -and cut off – call lasted 15 mins 3rd call @ 18.32 spoke to Nkosi – who made me wait a while and activated Dstv after 25 mins – He was the only one that was calm to ranting and raving and was told a supervisor refuse to speak to me

My calls costed me R 78

This is unacceptable

There is no customer service and no people contact – the staff cannot make decisions and no senior person is available

I could not be connected for 10c - still trying to fathom that