Terrible Service No one answers

Called about 10 times can't get through all consultant busy high call volumes. My account was not debited and now the suspend my services I was on a cash payment on issues. Now I work away from home and have supplies my husband's name details and the 3rd party authority. No one comes back to me. Please just debit my account funds available. I want my services activated today please. If not I will cancel my services I have been trying to sort this out from last month to get my bank details loaded.