Terrible service level
<p>DSTV do you care ? lets see how you handle this and then I will decide .. </p> <p>Last week I cancelled my DSTV as I am emigrating , I was told that I could not cancel it on the 26th and it would only be cancelled on the 1st April , last night I lost all my pvr functionality and when I logged onto my DSTV app this morning my decoders had been removed , when I contacted the call centre I was advised that the decoders had been moved onto the new owners name and that there is absolutelly nothing they could do about it , I asked to speak to a manger and got some guy who had no motivation to assist me at all , I really doubt he was a manger because when I asked to speak to his manager I was told he will get him to call me at 8 which by the way I am still waiting ... I want you to find out who I spoke to that claimed to be a manger and do somthing about the rude and unfriendly way he spoke to me as a customer , yes I want him to have some sort of disiplinary .. amazing after my call I checked my dstv profile a low an behold my decoders were back on my profile.</p>
Dear Alan Michael Westwood
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Alan Michael Westwood
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Alan Michael Westwood
Thank you for bringing your concerns to our attention and we value all feedback.
We sincerely apologise for the inconvenience and bad service you have experienced. This is certainly not the kind of experience that we desire for our customers and we wish to reassure you that the matter has been prioritized. All parties who have contributed to your negative experience will be held accountable.
Indeed both decoders are active on Xtraview under your account. Please let us know if there is anything that we can assist you with in future.
Kind Regards,
Elna
Best regards,
Dear Alan Michael Westwood
Thank you for bringing your concerns to our attention and we value all feedback.
We sincerely apologise for the inconvenience and bad service you have experienced. This is certainly not the kind of experience that we desire for our customers and we wish to reassure you that the matter has been prioritized. All parties who have contributed to your negative experience will be held accountable.
Indeed both decoders are active on Xtraview under your account. Please let us know if there is anything that we can assist you with in future.
Kind Regards,
Elna
Best regards,
Do you guys know what you are doing , yesterday my subscription was cancelled again !! when I asked for a refund I was told it wasnt off for the whole day ?? are you serious .. so you can cut customers and delete their decoders and then have no consequences ??
Do you guys know what you are doing , yesterday my subscription was cancelled again !! when I asked for a refund I was told it wasnt off for the whole day ?? are you serious .. so you can cut customers and delete their decoders and then have no consequences ??