Terrible service 😑 Incompetency 🤨 Pride 😤

I have been calling multichoice since Tuesday with regards to the issue of my internet that is not working, I was told on Tuesday that my matter had been escalated and my issue was gonna be resolved in 24 hours. Yesterday I was told to pay R177 of which I had no idea is for what exactly... and i was told after paying it my internet would function, i did pay and when i called back i was told that my issue needs to be escalated, the manager will give me a call to explain how they will be addressing the matter going forward. I never received the call. Today I'm told that my issue was not escalated and needs to be escalated. I have wasted a lot of airtime calling multichoice and listening to their terrible recorded music. Like can someone tell me what is happening? How does one get to talk to a team leader or a manager? They must be the most busiest people in the country.