1 reviews | Active since Mar 2017
terrible service & incompetency
my account has been suspended for the 5th time because according to them I haven't paid the account. But that account does not even exist for more than a year now, I don't even own the decoder or smart card anymore!! But because of this issue, the suspend my current account. I have phoned 4 times (15 minutes every time) and every time they assure me the problem is solved, just to see in three days time that they have suspended my current account AGAIN. The supervisor is NEVER available to speak to me!!
Dear Pieter
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Pieter
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Pieter
Apologies for the inconvenience this has caused.
We confirm the billing on your account has been rectified, the old decoder has been canceled. The account is up-to-date with a credit of R-452.38.
Let us know if there is anything further that we can assist you with.
Regards
Elna [DStv Hello Peter Complaints]
Best regards,
Dear Pieter
Apologies for the inconvenience this has caused.
We confirm the billing on your account has been rectified, the old decoder has been canceled. The account is up-to-date with a credit of R-452.38.
Let us know if there is anything further that we can assist you with.
Regards
Elna [DStv Hello Peter Complaints]
Best regards,