Terrible service from Multichoice

On the 18th of May 2019 I played my dstv in online first payment ans of R500 and the second one was R450. The error that occurred was that my account number on the second transaction was incorrect instead of ********** 8 I entered ********** 8 and that was the beginning of a never ending night made. I realised 5his mistake immediately the I contacted the call center ,spoke to an agent requested that I email all the proof of payments and then she will be able to sort it out . On the 23th my service was terminated because if non payment ,I have e mailed more that 5 people there and I have spent more that R350.00 in airtime ,spoke to different urgent including customer service as I had written up a complained, the switch it off every week ,when I call request e mails of proof of purchase ,reconnect the service then charge me for it ,in total I owe them R1180.00 at present I don't know how which according to me is the reconnectioning fee. All I can say is that I pay R980.00 a month for poor service and be attended to by *********** staff . I have called multichoice more than 20 times. Their services are poor