MV
Michael V

1 reviews | Active since Sept 2018

03 Sept 2018, 14:02

Terrible service from Multichoice.

Well done Multichoice, discontinuing the walka service without any warning or communication whatsoever. Just shows what you actually think about your customers. I will make sure that I educate all my friends who have dstv on the advantages of uncapped internet and all the available streaming services.

Thanks again Multichoice, it was nice knowing you!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Sept 2018, 14:31
Official

Dear Michael Vorsatz,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2018, 13:24
Official

Good day Michael Vorsatz

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Your concerns regarding the Walka service have been escalated to the relevant department for consideration

As we continue to improve our service offering, feedback like yours is extremely valuable

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert