JH
Jaslyn H
1 reviews | Active since Mar 2009
06 Aug 2015, 18:16
Terrible service from Lucy
Long story short and when a supervisor from Multi Choice contacts me, I will explain in detail but when a customer service advisor constantly tries to tell you how it is or tell you to go right ahead and complain about her terrible service, You seriously need to relook at who you employ!! I tried to speak to a supervisior however at 6pm they were all in a meeting which is understable due to shift work but if you have other people employed like Lucy, I would suggest you start looking for other people who know the meaning of CUSTOMER service!!!
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DStv (MultiChoice)'s replyOfficial
11 Aug 2015, 11:58Hello jaslyn,
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with Lucy, our consultant, was less than adequate. She should have handled the situation differently and transferred your call to someone with more authority. We assure you that we are taking the necessary steps to prevent the same thing from happening.
At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service. Please refer to your personal email address where you can explain your query in detail if it was not resolved.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with Lucy, our consultant, was less than adequate. She should have handled the situation differently and transferred your call to someone with more authority. We assure you that we are taking the necessary steps to prevent the same thing from happening.
At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service. Please refer to your personal email address where you can explain your query in detail if it was not resolved.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply11 Aug 2015, 11:58
Official
Hello jaslyn,
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with Lucy, our consultant, was less than adequate. She should have handled the situation differently and transferred your call to someone with more authority. We assure you that we are taking the necessary steps to prevent the same thing from happening.
At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service. Please refer to your personal email address where you can explain your query in detail if it was not resolved.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with Lucy, our consultant, was less than adequate. She should have handled the situation differently and transferred your call to someone with more authority. We assure you that we are taking the necessary steps to prevent the same thing from happening.
At Multichoice, we value our customers and ask you to please feel free to continue and provide feedback about our service. Please refer to your personal email address where you can explain your query in detail if it was not resolved.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah