Terrible service from DSTV - No one can help for 7 days

I have been struggling since 19/10/2019 to get my packages sorted out with Dstv. Today is 26/10/2019 and now my second decoder is inactive now and no one can help me. I've 2 calls daily and 40 minutes per call and no one can sort out my problem. I am so disappointed with this bad service. I pay for my services without fail and on time and every month and would appreciate my services to work all the time without fail as fail. I am not sure if the staff are still on a go slow amd resort to put one on hold and simply tell us they cant help. Who then can help with your product Dstv. Very dissapointed.