NS
Neville S

1 reviews | Active since Jun 2016

08 Aug 2016, 12:35

Terrible service from DSTV/Multichoice

<p>As per the previous complaints I have logged with DSTv the problem persists,(Since Feb 2016 ) In the past we had a debit order on an Absa account of mine, DSTv used to skip a month and not take a debit order and then suspend our account after there was enough funds for them to take their debit order, now we have switched all our debit orders over to my New FNB account ( I even received an SMS from FNB showing that the Multichoice debit order was sucessfully moved) They did not debit the new account this month but tried to debidt the old account again.. REALLY!!!!!!! Now the account is suspended again because of an error on their side.. Maybe we should just stop threathening to close the DSTV account and just do it.. I have NEVER EVER had good service from Dstv ever since we joined them. Maybe they will see this post and assist as this was not an error on our behalf but on the behalf of DSTV.</p> <p>Terrible Horrible service!!!!!!!!!!!!!! I will not receommend the debit order or DST debit order service to any one. this has been an ongoing problem since February!!!! Please fix this and unsuspend my account...</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2016, 12:44
Official

Dear Neville Swart

We acknowledge receiving your enquiry. We will look into it and provide feedback as soon as possible.

Regards

Multichoice Team

NS
Neville S's update08 Aug 2016, 14:05
Reviewer Update

I cannot be fighting about the same thing every month and then receive the same feedback??????

NS
Neville S's update08 Aug 2016, 14:08
Reviewer Update

The same message was previously sent and there was no response. I need this to be rectified.