Terrible service from DSTV

I have spent 2 days trying to get assistance and no-one at DSTV can help me. I've been pushed from pillow to post, the phone has been put down on me a couple of times, I was left on hold... and had to put down, and then told to email my query! If I get an answer I would be lucky. Media24 went into liquidation and the package deal from DSTV was about 50% off. I need to know when this expires and how I upgrade or downgrade my DSTV, if it needs to go into my name, at the moment it is under Media24. Please can a manager get back to me to assist me - which the call center should easily have done.