terrible service from dstv

July the 23rd i requested an upgrade on my package. Received an automated email that i will receive a response in eight hours. Of course that did not happen and i had to follow up. I received a message informing me that the package i requested had expired 31July. So i told them i still wanted to change the package regardless. I received confirmation that the change has taken place. When i asked when this was done they told me they had made a mistake and would have it resolved. Today is the 8th and the package is yet to be changed. This is one of the worst customer service I've experienced. I find it hard to believe it can take this long to get such a simple matter resolved. What a disappointment. i should cancel the entire subscription since dstv doesn't value their customers.