Terrible service from Dstv

I am laying a complaint against the price lock division. It is more than a month ago that i had done the price lock application telephonically. As we had moved i was unsure of my new address, but called Chereen from price lock the same day back with the new address as well as my new telephone number. Countless times i had to call them for feedback as to the progress on my order and each time i had to give my new details. Yet again after i had to call them today and once again update my details i got my order number from the manager Tebogo, whom would send an email to find out where my package is. I then contacted the delivery company , as its better to do things one self than wait for the dstv price lock team, to which i have been informed that the package was returned to the warehouse last week due to the incorrect address and telephone number been given to them. After i have given the correct details countless times. This is in the least to say unprofessional and i am not happy at all. I want to know what is going to be done about this. Its my airtime and my time that i need to run around after people who want my business. That was the email i sent on the 24th of April 2018. I am then responded to by them asking me for details which they would have gotten if they contacted price lock division as they were supposed to. I sent an email saying this and canceling the whole deal to which i received a response saying feedback would be provided. Guess what i am still waiting. This is disgusting that not even the "help" at Dstv helps. Is this dstv price lock for free? No so why must i struggle and pay for worthless service.