Terrible service from DSTV
<p>I wrote this review a while ago - lets start this story for the one millionth time. </p> <p> </p> <p>When you sign up with DSTV for an Explora you have to be on Debit Order. Now we signed up through sending the message and we set up the debit order - in fact they took R150 from the account for sign up fees or something. Then when they were meant to take off the monthly amount, they didnt. About 3 months passed and nothing, eventually i phoned and we came to the conclusion that DSTV had made the account a savings account and not a cheque - which is why our account was never debited. So we corrected it and said we will pay off the money owed monthly. Then all of a sudden Boom R3500 gets taken off our account. So we go to the bank and reverse it. Spend hundreds on cell phone calls to Dstv telling them that they cannot do that. Eventually we spoke the finance department and they helped us set up a monthly amount of R1600 to pay for the amounts we were behind. Then AGAIN they took some ridiculous amount of R4500 or something. So AGAIN we went to the bank and reversed it, again we spoke to the finance departement and again we are promised things. So this happend maybe another 5 or 6 times. Yes thats now about R1000 of BANK FEES that we have had to pay due to DSTV's negligence. </p> <p> </p> <p>Then all of a sudden for the last 3 months, again nothing has been deducted. Our DSTV has now been switched off and when we phone we get told that due to the amount we owe they cannot recconect us. I am sorry but due to DSTV we are now in bad debt. Please can someone at DSTV make contact with us. Dont promise you will and then you dont (like you ALWAYS do) i want some actual assitance from DSTV. </p>
Dear Tiffany
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Tiffany
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
I am on the phone for the 4th time today......talking to a very helpful lady by the name of Thokozile Nemangane if she does get our dstv back on she definitely needs a promotion. She went the extra mile completely and even ran around their building. Like she has literally been the most helpful person out of maybe around 30 that we have spoken to. Out of the 6 people we have spoken to today, she was the first one to notice that our address has changed (the one we gave is the new one and the one on the system is our old one) so well done to her. But knowing Dstv history for us lets see if something happens.
I am on the phone for the 4th time today......talking to a very helpful lady by the name of Thokozile Nemangane if she does get our dstv back on she definitely needs a promotion. She went the extra mile completely and even ran around their building. Like she has literally been the most helpful person out of maybe around 30 that we have spoken to. Out of the 6 people we have spoken to today, she was the first one to notice that our address has changed (the one we gave is the new one and the one on the system is our old one) so well done to her. But knowing Dstv history for us lets see if something happens.
So happy with Thokozile Nemangane she has managed to get our DSTV on. She has been the first one to help us. I am honestly so impressed with her. Fantastic job Thokozile, you are one in a million. We were just talking about rather leaving dstv due to the terrible service we received but due to you we will stay till next month and DSTV does something for us to phone again.....
So happy with Thokozile Nemangane she has managed to get our DSTV on. She has been the first one to help us. I am honestly so impressed with her. Fantastic job Thokozile, you are one in a million. We were just talking about rather leaving dstv due to the terrible service we received but due to you we will stay till next month and DSTV does something for us to phone again.....
One month later and guess what? DSTV JUST TRIED TO TAKE R9400 FROM OUR ACCONT.
I have been on the phone to about 3 people today - once again, getting millions of false promises. I am now completely over DSTV. You guys are incompotenet, and to be honest its clearly a circus. We stilll have not rceived a single phone call from the finance department as promised. Honestly PATHETIC. I cannot wait to cancel my account and use the money for something that wont get me into debt.
This is now cost us thousands (bounced cheque accounts, one hour phone calls to you to just reach the same endless point.
SO I AM ASKING THIS AS A FINAL REQUEST.
PLEASE SORT OUT OUR ACCOUNT - KEEP TO YOUR PROMISES AND GET THE FINANCE DEPARTMENT TO ACTUALLY CONTACT US.
One month later and guess what? DSTV JUST TRIED TO TAKE R9400 FROM OUR ACCONT.
I have been on the phone to about 3 people today - once again, getting millions of false promises. I am now completely over DSTV. You guys are incompotenet, and to be honest its clearly a circus. We stilll have not rceived a single phone call from the finance department as promised. Honestly PATHETIC. I cannot wait to cancel my account and use the money for something that wont get me into debt.
This is now cost us thousands (bounced cheque accounts, one hour phone calls to you to just reach the same endless point.
SO I AM ASKING THIS AS A FINAL REQUEST.
PLEASE SORT OUT OUR ACCOUNT - KEEP TO YOUR PROMISES AND GET THE FINANCE DEPARTMENT TO ACTUALLY CONTACT US.
One month later and guess what? DSTV JUST TRIED TO TAKE R9400 FROM OUR ACCONT.
I have been on the phone to about 3 people today - once again, getting millions of false promises. I am now completely over DSTV. You guys are incompotenet, and to be honest its clearly a circus. We stilll have not rceived a single phone call from the finance department as promised. Honestly PATHETIC. I cannot wait to cancel my account and use the money for something that wont get me into debt.
This is now cost us thousands (bounced cheque accounts, one hour phone calls to you to just reach the same endless point.
SO I AM ASKING THIS AS A FINAL REQUEST.
PLEASE SORT OUT OUR ACCOUNT - KEEP TO YOUR PROMISES AND GET THE FINANCE DEPARTMENT TO ACTUALLY CONTACT US.
One month later and guess what? DSTV JUST TRIED TO TAKE R9400 FROM OUR ACCONT.
I have been on the phone to about 3 people today - once again, getting millions of false promises. I am now completely over DSTV. You guys are incompotenet, and to be honest its clearly a circus. We stilll have not rceived a single phone call from the finance department as promised. Honestly PATHETIC. I cannot wait to cancel my account and use the money for something that wont get me into debt.
This is now cost us thousands (bounced cheque accounts, one hour phone calls to you to just reach the same endless point.
SO I AM ASKING THIS AS A FINAL REQUEST.
PLEASE SORT OUT OUR ACCOUNT - KEEP TO YOUR PROMISES AND GET THE FINANCE DEPARTMENT TO ACTUALLY CONTACT US.