1 reviews | Active since Apr 2016

15 Nov 2016, 09:53

Terrible service from DSTV

<p>I jad a query with regards to my payment plan DSTV just stopped debiting the R99 and debis my normal premium. I have called and escalated and they cannot even call you back that's how's pathetic and usless she they are and how little they actually care. </p> <p>Endless emails and calls and empty promise a to help and I get an email saying my query is resolved when nobody called me nobody emails me nobody checked on what I asked Then to too and I must wastse my time running after their asses teyig to help myself because they can't </p> <p> </p> <p>now I get SMS to say I will he it in my bad credit yet what the he'll have they done they haven't called me to help me like they promised and I spend so much time calling them they are pathetic and don't give a damn about us </p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Nov 2016, 11:33
Official

Dear Celestine David

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

MultiChoice Team

Regards

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Nov 2016, 13:05
Official

Good day Celestine David

Thank you bring this matter to our attention.

Please accept our apologies for the level of service you received in this regards

We have escalated your concerns to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert

's update29 Nov 2016, 11:01
Reviewer Update

I received a call on the same day as this post and was promised a call from the correct department to make arrangements

STILL NOTHING

THEY ALSO SAID THEY WOULD CALL TO CHECK I WAS ASSISTED AND AGAIN NOTHING

DSTV IS PATHETIC

I HAVE RECIEVED NO HELP AND NO CARE FOR THIS MATTER