Terrible Service for Loyal subscriber

I've app**** for the explora deal and after my application has been approved over a month ago I still haven't received my explora. I've been phoning Multichoice about this, but nobody can tell what the problem is and when I receive my explora. What I find very frustrating is the fact that it took about 45 minutes to do the contract via telephone! In addition to this when I did the contact over the phone the deal was R849. I now see that the deal is R949. If Multichoice think that they are going to charge me more due to their incompetence they can think again. Multichoice ,all I can say about the people working for the company, pathetic! Let's see how long am I going to wait for my explora with the correct monthly premium.