Terrible Service

Dstv is very bad at responding when you access the chat to an agent option. You wait for very long and then when someone finally enters the chat then they take 13 minutes to respond to a message. You spend 45 minutes trying to get assistance for someone to help you activate or clear an error. The agents are not friendly at all. There's no customer service at all from the agents. I have tried to chat to agents and get access to channels which I pay for but have no access to and I still haven't had any success. I'm going to cancel my account because I don't see why you should be paying for something when you cannot get proper assistance to access your channels